Support

Help with any FullClear product, including Dibs, comes from one inbox.

What to include

• Which product (for example, Dibs) and your guild's name
• What you were doing and what went wrong, with screenshots if you have them
• For log upload problems, the date of the raid and the file name
• For billing questions, the email address you used at checkout

Please don't send passwords, full card numbers or raw log files you haven't been asked for.

Billing, invoices and refunds

Payments are handled by Creem, our merchant of record. Your receipt email from Creem has links to manage or cancel your subscription. For refunds, see the refund policy or email us.

Your data

To export or delete your data, or to ask about privacy, email us from the address linked to your account or tell us your Discord username. See the privacy policy.